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QubCab Terms and Conditions

Last Updated: October 15, 2025

1. INTRODUCTION

Welcome to QubCab, a ride-booking and mobility platform owned and operated by EXPLORE TALES (OPC) PRIVATE LIMITED. These Terms and Conditions (the "Terms") govern your use of the QubCab mobile application, website, and associated services (collectively, the "Platform"). By downloading, accessing, or using QubCab, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue using our services immediately.

QubCab connects passengers with drivers for safe, convenient, and affordable transportation. The Terms define your legal rights, responsibilities, and obligations as a user (either as a "Passenger" or "Driver") of the platform.

2. DEFINITIONS

For clarity, the following terms shall have the meanings set forth below:

  • "Company" refers to EXPLORE TALES (OPC) PRIVATE LIMITED, the operator of the QubCab Platform.
  • "Platform" refers to the QubCab mobile app, website, and any related digital interfaces.
  • "User" means any individual accessing or using the Platform, including Drivers and Passengers.
  • "Driver" refers to any person registered with QubCab to provide transportation services.
  • "Passenger" means a user who books rides through QubCab.
  • "Services" refers to the facilitation of ride bookings and associated functions provided by QubCab.
  • "Trip Fare" includes the base fare, distance/time charges, taxes, surge pricing, and any applicable fees.
  • "Personal Data" means any data relating to an identifiable person, collected in accordance with our Privacy Policy.

3. ACCEPTANCE OF TERMS

By registering or using the Platform, you confirm that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding contract.
  • You agree to abide by all applicable laws and regulations.
  • You have read, understood, and accepted these Terms and the QubCab Privacy Policy.

4. ACCOUNT REGISTRATION

To use the QubCab Platform, you must create an account by providing accurate and verifiable information.

4.1 Passenger Registration

  • Provide your name, mobile number, and valid email address.
  • Verify your identity through OTP or similar authentication methods.
  • Maintain accuracy of your profile details at all times.

4.2 Driver Registration

  • Provide KYC documents (Aadhaar, PAN, Driving License, and Vehicle Registration Certificate).
  • Complete vehicle inspection and onboarding verification.
  • Maintain valid permits, insurance, and fitness certificates.

4.3 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Notify QubCab immediately of unauthorized use or security breaches.
  • QubCab is not liable for losses arising from unauthorized access due to negligence.

5. SERVICE USAGE AND CONDUCT

Users agree to use the Platform responsibly and ethically.

5.1 Passenger Obligations

  • Provide accurate pickup and drop-off locations.
  • Ensure readiness at pickup time.
  • Treat drivers respectfully and refrain from abusive behavior.
  • Pay applicable fares promptly.

5.2 Driver Obligations

  • Maintain vehicle cleanliness, safety, and punctuality.
  • Refrain from overcharging or soliciting rides outside the Platform.
  • Use only registered vehicles and maintain active insurance.
  • Avoid discrimination and maintain professional conduct.

5.3 Prohibited Conduct

Users must not:

  • Engage in fraud, misuse, or illegal activities.
  • Disrupt Platform functionality.
  • Collect data from other users without consent.
  • Attempt reverse-engineering or hacking.

6. BOOKINGS AND PAYMENTS

6.1 Ride Booking

  • Passengers can book rides via the app by entering pickup and destination details.
  • QubCab assigns drivers based on availability and proximity.
  • The booking is confirmed when the driver accepts the request.

6.2 Fare Calculation

  • Fares are calculated dynamically based on distance, duration, and demand.
  • The app displays the estimated fare prior to confirmation.
  • Final fare may vary due to route changes or waiting time.

6.3 Payment Methods

QubCab supports multiple payment options:

  • Cash payments to drivers.
  • Digital payments (UPI, wallets, debit/credit cards).
  • Prepaid wallet top-ups.

6.4 Refunds and Adjustments

Refunds follow QubCab's Refund Policy. In cases of technical errors or cancellations by drivers, appropriate credits may be issued.

7. CANCELLATIONS AND REFUNDS

7.1 Passenger Cancellations

  • Passengers may cancel before a driver is assigned at no cost.
  • Once assigned, cancellations may incur a nominal fee.

7.2 Driver Cancellations

  • Drivers should avoid cancellations after accepting rides.
  • Repeated cancellations may result in penalties or account suspension.

7.3 Refunds

Refund eligibility is detailed in the Refund Policy.

8. RATING AND FEEDBACK

After each trip, both drivers and passengers can rate each other. Feedback helps maintain platform quality. QubCab may take action against low-rated users or drivers.

9. INSURANCE AND LIABILITY

9.1 Passenger Insurance

Certain rides may be covered by limited travel insurance. Details are shared within the app.

9.2 Company Liability

QubCab facilitates ride booking but does not own or operate vehicles. Drivers act as independent contractors. QubCab is not liable for:

  • Accidents, delays, or damages during rides.
  • Loss of personal belongings.
  • Misbehavior of third parties.

9.3 Indemnity

Users agree to indemnify QubCab from any claims, damages, or losses arising from their actions or violations of these Terms.

10. DATA PRIVACY

User data is governed by the QubCab Privacy Policy, which explains how personal information is collected, processed, and protected in compliance with Indian data protection laws.

11. INTELLECTUAL PROPERTY RIGHTS

  • All content, trademarks, and software on the Platform belong to QubCab or its licensors.
  • Users may not copy, modify, or distribute QubCab's proprietary assets without consent.

12. PROMOTIONS AND OFFERS

Promotions or coupons are governed by specific terms displayed during campaigns. QubCab reserves the right to withdraw offers without prior notice.

13. THIRD-PARTY SERVICES

QubCab integrates third-party payment gateways, map providers, and analytics tools. Use of these services is subject to their respective terms and privacy policies.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, QubCab shall not be liable for indirect, incidental, or consequential damages arising from:

  • Service disruptions or technical issues.
  • Acts of negligence or misconduct by drivers or passengers.
  • Force majeure events (natural disasters, government actions, etc.).

15. TERMINATION OF ACCOUNT

QubCab may suspend or terminate accounts for policy violations, fraudulent activities, or prolonged inactivity. Users may also request account deletion via support@qubcab.com.

16. DISPUTE RESOLUTION

Disputes shall be resolved amicably through QubCab customer support. If unresolved, disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996. Jurisdiction lies with courts in Mumbai, Maharashtra.

17. MODIFICATION OF TERMS

QubCab reserves the right to modify these Terms at any time. Updated versions will be published on the Platform, and continued use implies acceptance.

18. GOVERNING LAW

These Terms are governed by the laws of India. Users agree to submit to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

19. CONTACT INFORMATION

For any queries regarding these Terms:

Legal Department

EXPLORE TALES (OPC) PRIVATE LIMITED

Email: support@qubcab.com

Address: H No. 1982/1, Prakash Paints, Neral, Karjat, Raigarh (MH) - 410101, Maharashtra, India

(This Terms and Conditions document provides a comprehensive yet user-friendly overview of your rights and obligations while using QubCab. For legal interpretation, please consult professional legal advice.)