QubCab Privacy Policy

2.1 Personal Information

When you sign up or use QubCab, we collect identifiable data such as:

• Full name, contact number, and email address.
• Profile photo (optional).
• Payment information such as UPI ID, card details, or wallet details (processed via secure payment gateways).
• Government ID details (if required for KYC or driver registration).

2.2 Location Information

To enable accurate ride matching and navigation, we collect and process:

• Real-time GPS location during bookings.
• Pickup and drop-off addresses.
• Route data for optimization and safety.

2.3 Technical and Device Information

We automatically collect technical data, including:

• IP address, device type, operating system, and app version.
• Crash logs, diagnostic data, and performance metrics.
• App usage patterns such as pages viewed and actions taken.

2.4 Communication and Feedback Data

If you contact our support or submit feedback, we may collect:

• Chat, email, or call logs with timestamps.
• Feedback or ratings related to your rides or driver experiences.

2.5 Cookies and Tracking Data

When you visit our website, cookies help us enhance user experience, remember preferences, and improve security. (See Section 8 for more details.)

3.1 Provide Core Services

• Facilitate ride booking, navigation, and driver-passenger matching.
• Process and confirm payments, issue invoices, and provide trip summaries.
• Enable customer support and technical troubleshooting.

3.2 Ensure Safety and Security

• Verify driver identity and background.
• Detect, prevent, or investigate fraud, misuse, or illegal activities.
• Monitor trip safety using real-time location and emergency alerts.

3.3 Enhance User Experience

• Customize in-app recommendations or promotions.
• Remember preferences like favorite locations or saved routes.
• Analyze feedback and improve platform usability.

3.4 Marketing and Communication

• Send updates about new features, offers, or services.
• Notify users about changes in policy, terms, or system maintenance.
• Allow opt-in communication through SMS, email, or push notifications.

3.5 Legal and Regulatory Purposes

• Comply with taxation, KYC, or other statutory obligations.
• Cooperate with law enforcement or government requests.
• Defend legal claims or enforce contractual rights.

4.1 With Drivers and Users

• Passenger details (pickup, drop, contact number) are shared with assigned drivers.
• Driver details (vehicle, name, contact) are shared with passengers for ride identification.

4.2 With Service Providers

We work with trusted third parties under strict confidentiality agreements, including:

• Payment processors (Cashfree) for secure transactions.
• Cloud service providers for data hosting and security.
• Analytics partners to understand app usage and improve performance.

4.3 Legal or Regulatory Disclosure

We may disclose information if required by law, court order, or government directive.

4.4 Corporate Transactions

If QubCab is involved in a merger, acquisition, or restructuring, data may be transferred under lawful agreements ensuring privacy protection.

5.1 Storage Location

All user data is primarily stored on encrypted servers within India, in compliance with the DPDP Act. Backup servers may be hosted with reputed international providers adhering to equivalent security standards.

5.2 Security Practices

• Encryption: SSL/TLS protocols secure data during transfer.
• Access Control: Only authorized personnel have restricted access.
• Audits: Regular internal and third-party security audits.
• Incident Response: 24x7 monitoring for unauthorized access or breaches.

5.3 Data Breach Response

In case of a data breach, affected users and regulators will be informed promptly with mitigation details, as per legal requirements.

6.1 User Data

• Account data: retained until user requests deletion.
• Transaction data: retained for up to 8 years for tax and compliance.

6.2 Driver Data

Driver KYC, license, and vehicle records are retained while the account is active and deleted within 30 days post-deactivation.

6.3 Deletion Requests

Upon deletion request, all personal data is permanently erased within 30 days unless legal obligations prevent immediate removal.

7.1 Right to Access

Request a copy of personal data we hold about you.

7.2 Right to Correction

Update or correct inaccuracies in your information.

7.3 Right to Deletion

Request permanent removal of your data and account.

7.4 Right to Withdraw Consent

You may withdraw your consent for optional data processing (e.g., marketing).

7.5 Right to Data Portability

Request transfer of your personal data in a structured format where applicable.

To exercise any of these rights, contact us at support@qubcab.com.

8.1 Essential Cookies

Required for secure login, bookings, and payments.

8.2 Performance Cookies

Collect anonymous statistics to optimize performance.

8.3 Functional Cookies

Remember preferences such as saved addresses and preferred payment methods.

8.4 Advertising Cookies

Used (with consent) for personalized promotions and campaigns.

You can manage cookies via your browser or device settings. However, disabling essential cookies may affect functionality.