QubCab Privacy Policy

1. INTRODUCTION

Welcome to QubCab, a digital ride-booking and mobility platform operated by EXPLORE TALES (OPC) PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website, mobile application, and related digital services (collectively, the "Platform").

This policy aligns with the Digital Personal Data Protection Act (DPDP), 2023, the Information Technology Act, 2000, and Google Play Developer Program Policies.

2. INFORMATION WE COLLECT

2.1 Personal Information

• Full name, mobile number, and email address
• Profile photo (optional)
• Payment details (processed securely via authorized payment gateways)
• Government ID details for KYC (drivers only)

2.2 Location Information

• Real-time GPS location during active rides
• Pickup and drop-off addresses
• Route and trip movement data

2.3 Device & Technical Information

• IP address and device identifiers
• Operating system and app version
• Crash logs and diagnostics

2.4 Communication Data

• Support chats, emails, and calls
• User feedback and ratings

2.6 Location Data & Google Services

QubCab collects and processes location data strictly to enable core ride-booking features such as driver matching, navigation, real-time trip tracking, and safety monitoring.

We use Google Maps Platform APIs including Google Maps SDK, Places API, and Directions API to display maps, calculate routes, and improve navigation accuracy. Use of these services is governed by the Google Privacy Policy.

Location data is never used for advertising, profiling, or sold to third parties. Users may revoke location permissions at any time via device settings; however, this may limit app functionality.

13. CONTACT INFORMATION

Data Protection Officer (DPO)
EXPLORE TALES (OPC) PRIVATE LIMITED
H No. 1982/1, Prakash Paints, Neral, Karjat, Raigarh (MH) – 410101
Email: support@qubcab.com